Apple, Inc.

Training Project Manger (FTE) 
  • Manage global-training projects (AMR, EMEIA, APAC) and consulted on smaller projects.
  • ​Analyze Levels 1, 2, and 3 impacts in order to properly assess and provide optimal training solutions to meet clients' training needs and requirements.
  • Communicate project status and requirements to business for change readiness as well as conduct post implementation training reviews.
  • Work proactively to provide and implement solutions to a wide range of issues, most with cross-functional aspects.
  • Review sophisticated requests and business requirements, to ensure clarity, identify gaps and establish goals/ expectations for services requested.
  • Facilitated and led meetings among cross-functional teams of different roles (Directors, PMs, and CMs), SMEs (Subject Matter Experts), and other resources to vet training content during storyboard, design, development and delivery.
  • Under limited direction, provide analysis and coordinate delivery of services to end-users.
  • Facilitate the resolution of complicated issues within the team and cross functionally.
  • Provide reporting and analysis to monitor performance and effectiveness of the training solution(s).
  • Implemented Change Management Strategies for Large-Scale Projects with Significant Impact. 
​Instructional Designer (via Synergis) 
  • Design content and build e-learning courses based on the need of Global Finance Business Process Re-engineering (BPR) team.
  • Ideate learning strategy with Project Managers to create the best learning solution for internal clients.
  • Develop media to supplement e-learning content using Hype and Adobe CC products (Photoshop, Illustrator and Captivate).

Meta

Instructional Designer (via IntraEdge)
  • Designed and developed global public-facing modularized online courses for the Business Education team using industry standards and processes.
  • Managed and organized multiple projects on a tight timeline, providing regular status updates.
  • Drove impact through collaboration working with stakeholders and Content Strategists to meet the needs of our small to medium business audience.
  • Worked with the Learning Management System admin and Translator Project Manager to prepare the learning paths for publications on Facebook Blueprint.
  • Leveraged graphic design skills to create media assets.
This Blueprint course is no longer available, please view the video above for a demo.

Liveops, Inc.

Instructional Designer​
  • Work closely with internal team members, client partners, and SMEs to translate business objectives into distance learning solutions and ensure materials are instructionally sound and impactful.
  • Creates learning programs that incorporate product information, sales, and customer service strategies to enable independent agents to deliver a quality experience.
  • Design training simulations that build agent capability effectively using a client’s web-based or external application to enact transactions.
  • Develop testing to measure and assess effectiveness of the curriculum and learner performance.
  • Integrate results back into new and existing course content as needed.
  • Contribute to the continuous improvement of training development processes and tools.
  • Clients: Intuit, Allstate, John Hancock Financial, Victoria Secret, & Nordstrom.

StrongMind

​Instructional Designer
  • Instructional Designers at StrongMind creatively and professionally design and develop online education for grades 6-12. Their main duty is to ensure that the learners are acquiring knowledge, skills, and competencies in an effective and engaging way with each course developed for client schools.
  • Each course we develop is .5 credit, or a semester long course. Courses that I designed and managed are: 
    • ​Art History: Origins, Art History: Modern, Intro to Graphic & Web Design, Interior Design A & B, Fashion Design A & B, Health, Physical Education A & B​, My Success (while teaching at Primavera, Maintained while at StrongMind).
Sample Instructional Videos: 
Course & Module Introductions
Course Lessons & Activities
Career Connections

Primavera Online High School

 Electives Instructor/Instructional Designer
  • Teaching high school level electives:
    • ​General electives
    • Fine Art & Vocational
    • Health & Physical Education
  • Created and Edited curriculum in schools LMS.
  • Project managed a team of teachers to write a course (My Success).
  • Facilitated staff professional developments.
  • Coached and trained new instructors.
  • Created helpful tutorials for students and teachers.
  • Classes taught: Art History: Origins & Modern, Fashion Design, Interior Design, 2 Dimensional Design, My Success, Health, Physical Education, Sociology A, and Sociology B.